“With the new day, comes new strength and new thoughts” – Eleanor Roosevelt.
There’s no easy way out of a bad call, but to keep moving on to the next, and anticipate success.
Below are some BEST PRACTICES you may ponder on before you start calling your prospects:
Know the DNA of your job.
When your usual calling tactics may not seem effective anymore, round up a few new styles that might help you get back on good performance track again.
A daily, 3-5 minute call calibration or coaching session for a week or two, with your Quality Assurance specialist or Supervisor will help you improve call quality and efficiency.
When you give time to grasp new knowledge, you’ll be able to discover more creative ideas in telemarketing like this The 5 to 5 Calling Rule for Inbound Leads (That Generated Over 40% Increase in Sales).
Take one step at a time.
Coping with quota towards the weekend could hold you off to say, “Thank God it’s Friday!”, as you’ll be running around with the burden of undone tasks til Saturday.
Take advanced actions like banking appointments from Mondays thru Wednesdays, and Thursdays and Fridays would spare you ample time for other tasks, alongside the chance of still getting appointments as you make more calls.
Let your work stay in it’s rightful place, in the office. Don’t bring it home or you’ll get exhausted just thinking about it. Try these telemarketing tips on how to stay productive even in holidays.
Mind over matter.
What comes into your mind when something new comes up like a new tool or a process that’s directed to be utilized by everyone in the office? Do you see the idea as an opportunity or an encumber?
New tools and processes are constantly updated/changed in order to scale up the standards of the business, otherwise regression overtakes growth.
Tell yourself to do more and learn more. Be excited to utilize new tools and processes – keep up with change and see yourself grow with the business.
Just recently, Callbox was able to pull off a marketing automation and a CRM together, a lead nurturing tool that helps clients generate campaign reports and easily follow up their leads through a customized schema. Don’t close doors on changes, without it probably there’s no progress.
Leaders are prominent figures in the workplace, but Appointment Setters like you are frontliners of the business.
Your Team Leader may have the skills and knowledge to manage your group, but won’t do without team members like you. Each has his own journey, a moment to take center stage, and a story to share.
Regardless of what you do, do your best at it – make use of the opportunity to develop your skills and talents that will add value to you and your work.
Have that “Can-do” attitude.
If your prospect was not available when you called today, send him an email or connect with him via social media. There are many possible ways to do prospecting and appointment setting via different media: voice, email, social, web and mobile.
“I can do it” would be a good daily mantra to achieve your goals.
Voluntarily offer a hand to a teammate who is challenged with a campaign, or assist your coach on other tasks when he’s tied up with another. Participate in team activities, contribute ideas, and share some knowledge and skills.
These bits n’ pieces of goodwill will definitely forge Teamwork.
So start working and share some Best Practices around. If you flunk, pause for a minute or two, take a deep breath, and just keep going.
And here’s to get you reminded, pinned it!