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5 Ways to Maximize Lead Quality [GUEST POST]

March 21, 2018/0 Comments/in Lead Generation /by Contributor

No matter your industry, you know that not all leads are created equal, which means generating leads isn’t enough; you need to generate quality leads so as not to waste time and money. How big a deal is lead quality? A 10% increase in lead quality can create a 40% jump in revenue, according to Marketo.

What is Lead Quality?

Lead quality is a measurement of how likely a given lead is to convert to a paying customer or how much revenue potential that a given lead could generate for your company. Since a lead is essentially just information you’ve attained on someone who is interested in your product or service, it makes sense from a business perspective to rank all those leads.

By measuring lead quality, sales teams can focus on specific leads instead of inefficiently allocating resources attempting to convert low-quality leads who have little interest in becoming paying customers, or who present little potential for revenue. According to Salesforce, companies that have a method for scoring leads have an ROI of 138% versus companies without any lead scoring criteria.

Related: Classification of Sales Leads: Hot, Warm or Cold

Each company takes its own approach to measuring lead quality. However, a common method is to assign a score to leads based on certain criteria, such as the B.A.N.T criteria (budget, authority, need, timetable). However, B.A.N.T is mostly used within B2B marketing, and even there, debate rages about its ongoing relevance. B.A.N.T assumes telephone contact with leads, which is not a valid assumption in a marketing world dominated by online marketing.

Other possible lead scoring criteria include:

People who have downloaded lead magnets from your website
Leads who have browsed through product pages, checkout carts, or pricing pages
People who have emailed or phoned your sales teams to inquire about your products/services
The revenue potential of a given lead

Companies can segment their leads based on a set of lead scoring criteria by integrating marketing software with customer relationship management (CRM) systems.

It’s important to note that not all leads with high likelihoods of conversion are high-quality leads by default—leads might be very likely to convert but present poor earning potential. This is one of the biggest issues with the idea of lead quality—different people have different definitions of what exactly constitutes quality. It can be helpful, therefore, for marketing and sales personnel to work together to develop sensible lead scoring criteria that they agree on.

A high volume of bad leads is the fastest way to clog up your sales funnel. If you’re casting too wide of a net, it’s time to re-evaluate how and where you’re getting leads, what constitutes a good lead, and why some leads go cold so fast. Here are a few tools to help you maximize and improve your lead quality.

#1 Define what a qualified lead is

Who determines what’s a good lead in your company? If you don’t know, or if you think it’s the wrong person, it might be time for everyone involved in the sales process to sit down to define a qualified lead for your business.

Is it simply someone who falls within your target market? Is it based on behavior when visiting your website? Maybe it’s someone that agrees to hear your pitch in person.

If your sales team is expected to follow up immediately on every nibble, you’re taking time away from the qualified leads so it’s important to define what a qualified lead is.

#2 Identify where leads come from

Where do you get your best leads from? Identify your lead sources so you can fine-tune your lead generation process.

Consider using a tool like Google Analytics or Oktopost to look at your metrics and determine where your quality leads come from and what campaigns, referrers, and channels are paying for themselves.

Knowing the information, you can devote more time to channels that are most effective and may even consider eliminating channels that aren’t filling your lead pipeline.

Check out our latest Marketing Infographic

A Visual Guide to Telemarketing Performance Metrics [INFOGRAPHIC]

#3 Deploy data enrichment tools

To connect with prospective customers, you need to a way to reach them. You can search LinkedIn, run Google searches, and scour social media channels for leads, but it takes a lot of time to find the right people, and then, find their contact information.

Ease some of this workload with data enrichment tools that can help you build a list of leads along with credible contact information. Here are a few tools to consider:

Lusha

Turn domain names into full company profiles and add contact information right into your Salesforce account to convert leads faster. Lusha can even automatically enrich all your contacts and update your contacts in spreadsheets.

InsideView

Increase your volume of clean, actionable leads thanks to the missing data that InsideView automatically adds to incoming leads as they’re inputted into your CRM and marketing automation systems.

Openprise

Streamline your sales funnel by connecting your third-party apps to pull together data, then create your own set of rules to clean the database with Openprise.

#4 Use lead generation tools

Rather than find leads yourself, have them come to you. How? Use a few lead generating tools, like these:

PromoSimple

Create custom sweepstakes, sign-up forms, and contests that can be added to Facebook pages and websites to generate leads, which are then integrated into an email service provider.

SocialCompass

Find quality leads on Twitter with this all-in-one app that combs tweets to find locals with purchase intent, allowing you to reply with an offer.

#5 Prioritize your leads with management applications

As you generate leads, you’ll need a way to manage them. Try these tools that can help you prioritize leads and track important metrics like cost per lead:

Velocify

Help your sales reps determine who to call and when, thanks to this sales acceleration solution that sorts, prioritizes, and re-ranks sales leads in real-time.

Really Simple Systems

Track cost per lead, per opportunity, and per sale to calculate your ROI with this lead tracking app.

Wrap up

By identifying what a qualified lead is, making a list of your best lead channels, and integrating several tools, you’ll be able to reach more prospects than you thought possible. Lead generation is a time-consuming process, but if you’re taking a strategic approach you’ll likely see an impressive return on your investment.

Using Neuroscience to Better Answer 5 Questions Leads Ask Themselves Before Buying

April 22, 2017/0 Comments/in Lead Generation /by Judy Caroll

Cognitive neuroscience, the study of the brain’s wirings and how these affect behavior, can help you make sense of the things your prospects do. What’s even more interesting is that many of this field’s recent findings shed some much-needed light on how and why your prospects reach a buying decision.

In this post, we’ll go over five key questions that B2B leads typically ask themselves in the decision stage of the buying cycle, and find out what neuroscience has to say about how you should be answering each of them.

To be clear, we’re focusing on the final step before leads turn into customers, so we won’t be talking about prospects’ questions in the awareness and consideration stages. That is, your prospect has already identified a need, has narrowed down her choices, and is now considering your company as a potential vendor. As such, it’s extremely important to get your message right in the decision-making phase since this is where all your marketing efforts become sales results.

#1: Will I really benefit from this, too?

There’s ample evidence to suggest that emotions drive decisions more than reason does. Clinical studies have found that patients with impaired emotions tend to experience decision-making difficulties despite still having their reasoning abilities intact. This means that, at the point of making a decision, feelings take higher priority over hard facts and figures.

Accordingly, your messaging at this stage in the buyer’s journey has to appeal to your prospects’ emotions as well. You need to go beyond telling leads what to think; you help them find out for themselves that your solution feels right and that there’s something in it for them personally, too.

#2: Can I trust this solution?

Your prospects look to others they can relate to in order to help them determine what actions they should take. That’s why word-of-mouth recommendations from peers influence as much as 90% of B2B buying decisions.

Here, social proof comes in very handy. Social proof is the idea that people will do what others are doing if they believe those actions are the right things to do. Some examples of social proof in action are client recommendations, influencer testimonials, and user reviews. Here’s how to build tremendous credibility and make clients refer you.

It’s not enough to convince leads that your solution works; you have to tell a story that it has worked for someone else in a similar situation. Social proof is most effective when seamlessly weaved into a compelling story, which brings us to our next point.

#3: Can I work with this vendor?

Convincing prospects your solution works is one thing; earning enough of their trust to turn into your business partner is another story. In fact, it’s going to take a pretty captivating story to convert your lead into your customer.

Telling your company’s or brand’s story helps build and cultivate your relationship with a prospect. Stories are an indirect way for your prospects to go through what your other customers have experienced. This is why brain scans show that a well-crafted narrative is more persuasive than a slide deck packed with stats and charts.

#4: Do I have enough information?

Making decisions based on limited or partial information is the rule, not the exception, in most business situations. But there are ways to turn this potential obstacle into opportunities for helping leads reach a buying decision.

According to the information gap theory, curiosity arises when there’s a gap between what we know and what we want to know. That is, curiosity increases with uncertainty. At the buying stage, you have to frame your prospect’s belief that she probably doesn’t have sufficient information as motivation to find out more and engage with you further.

#5: Will I be able to justify this?

In our first point above, we focused on the need to highlight what your prospects can potentially get out of making a buying decision. But when it comes to motivation, the need to avoid pain or loss is a more powerful force at driving our actions than the desire to gain. That is, people care more about losing a dollar than gaining a dollar.

To help your prospects justify choosing your solution, you also have to emphasize what they stand to lose by sticking with the status quo or selecting another option.

The Takeaway

The key idea to remember here is that, at the final step before leads convert into customers, you need to appeal both to the rational and emotional sides of your prospect’s brain. Of course, we’ve only outlined some pretty broad brush strokes here, and you still have to rely on how well you really know your prospects to come up with answers they’re really looking for. Just because an area in the brain lights up in FMRI scans doesn’t mean that’s exactly how your leads are going to behave.

Believe it or not! You can get More Leads without Generating Web Traffic

September 21, 2016/0 Comments/in Lead Generation /by Judy Caroll

In B2B marketing, perhaps no two words are as important as Traffic and Conversion. These two spell the difference between being in the black and being in the red. But you probably already know this by now: More web traffic does not always mean more leads. Traffic that does not convert is useless. That’s really unfortunate. Luckily, you can still increase your leads production without necessarily increasing your web traffic. Convenient, right?

Here are surefire ways to increase your conversion – meaning, turning traffic into leads – without actually increasing your web traffic.

Amplify your Unique Selling Point

I said amplify. Not just state or declare or put it there for all to see. Maximize and optimize it by making sure it grabs the viewers’ or readers’ attention the moment they see it, or at least, creates a strong connection with them. A convincing declaration of your unique selling point can build trust and keep prospects on the page longer than they originally intended.

Pro tip: Use “action” words, not just passive words. And yes, sell the solution to their problem, not your product. Don’t be too salesy like a snake oil salesman.

Simplify your Home Page

Really, just KISS it, or “Keep It Short and Simple”. Or “Keep it Simple, St****.” The simpler your homepage is, the easier for the viewers to navigate through it and find what they need and want. Just make sure it answers these questions:

#1: What does your product or service offer?

Callbox - Best Sales Lead Generation Services

#2: How will your product or service solve my problem? Explain the benefits you provide, not the features.

HOW WE HELP BUSINESSES SUCCEED - Callbox

Don’t make the common mistake of talking about yourself at length. Harping about your accomplishments will bore, if not totally turn off your viewer.

Pro tip: Remember, the homepage is yours, but it’s about the customer or client or guest. If it’s about them, they’ll stay longer.

Make your Headlines & Contact Information Visible

It’s the goal of the webpage to at least generate inquiries. If your headlines can’t be seen, what do you think would make any visitor want to learn more from it? Make sure your headlines attract the visitors’ attention as soon as their eyes land on the page. And that “Contact Us” page? It’s not just for display. You really have to make an effort to make it as user-friendly as possible – make it visible and easy to read. No fancy fonts, please. If can make your contact number(s) so conspicuous the visitor doesn’t have to look for it, so much the better.

Pro tip: You have to make the visitors feel confident in you, in your product or service, or whatever you’re selling.

Offer Incentives

What sounds better than freebies? Rewards! Incentives! Bonuses! Use the psychology of free stuff. I don’t know, but there’s something about those words that give them a really nice ring when spoken. Positive reinforcement almost always works, and it’s true especially in marketing. When you add something extra – like a reward or bonus – to your unique selling point, it’s easier to close the deal with the visitor. Offer a “money-back guarantee” or “free replacement” or “lifetime warranty” and chances are, you’ll clinch the sale.

While you have already effectively differentiated your product or service from the competition through your unique selling point, the incentive to bonus or reward adds value to the whole thing, and even builds a deeper client-business relationship.

Pro tip: Your message should be “You can’t get from others what I’m offering you.”

Related: How to Defend a Higher Price: 3 Steps

Focus on Outbound

The previous four tips focus on optimizing the webpage. This last one is a no-brainer in terms of increasing leads without increasing web traffic volume. Why not try some of the most effective outbound marketing strategies?

Event marketing is a simple and easy way to interact with prospects and turn them into leads. Experiential event marketing is even better, as it goes beyond the mere physical presence of people at an event. Here are some unconventional event marketing campaigns, find out why they totally worked.

You can also try email marketing if you’re on a shoestring budget.

Watch our Email marketing video series now.

Email Marketing Series: How to Make Emails your Impossible to Ignore [Video]

And of course, there’s good old targeted telemarketing if you want fast results. Whatever medium you choose, the most important thing is choosing an efficient and effective third-party service provider.

Pro tip: Do not settle. When you’re outsourcing, you simply do not settle for mediocre results.

Related: Is there such thing as a good B2B lead Generation Company?

Conclusion

One key takeaway here is, when you implement something new, make sure it’s measurable so you’ll know what works for you and what doesn’t. More importantly, don’t stop trying testing new things. Observe what your competitors are doing successfully that you may apply to your own. If you don’t think imitation is the highest form of flattery, then just make it your inspiration.

Case Study: Giant Software Solutions Provider Improves Lead Capture and Conversion with Callbox

The Five BEST Sources Of B2B Leads Prospects

June 11, 2013/0 Comments/in Lead Generation /by Vivien Reyes

There is no one method that will serve as panacea for your lead-prospecting troubles. In marketing, as in life in general, everything is case-to-case basis. What we have, however, are ideas that are worth trying as suggested by experts and backed by empirical data.

According to a survey by the Chief Marketing Officer Council, most valued source of leads is from customer referrals. Amazing, right? While the criteria ‘most valued source of lead’ is somehow vague, one can logically infer that the reason marketers value a certain source more than they do others is because it produces concrete better positive results.

Here’s the top five sources of B2B leads:

54% Customer Referrals
14% E-Mail or Direct Marketing
8% Internet
7% Events
8% Other

Interesting, right? Read on.

Customer Referrals/Existing Customers

It’s overwhelming how big a portion of the pie goes to Customer Referrals/Existing Customers. But who are we to argue with numbers? So stop what you are doing right now and imagine how referrals from satisfied customers could generate valuable leads and grow your business. No, don’t just imaging it. Internalize it. See, customer referrals are a means of providing immediate credibility. With the increasing ability for consumers to share personal expression on the Internet, Blogs, E-mail, and word of mouth, the ability to communicate has enhanced the voice of the customer. In business-to-business transactions, a customer referral is more likely to lead to an appropriate contact with a relevant message, which is far more powerful and likely to result in success than a cold call from a third party.

So tap into that seemingly infinite wealth of existing customers and convert them into living testimonies. Never waste an opportunity to treat your customers as partners. Make them feel like they are a part of the company and your goals and chances are, they won’t hesitate to mouth a praise or two about you to friend.

Email or Direct Marketing

Though a fraction only as effective as customer referrals according to the research by CMOC, emailing or direct marketing packs a punch, too. Admittedly, email can sometimes feel like an old tool – obsolete, even — in the marketing mix, but put yourself back into a customer’s shoes. It’s still every marketer’s bread-and-butter for prospect questions, service and support, and loyalty checks.

Here are 7 Stats That Proves Email Marketing Is Still The MOST Reliable Channel [INFOGRAPHIC]

Advanced email solutions can make email marketing specific, personalized and efficient. Remember, it’s easy for people to forget about your company or lose track of what you’re offering if they haven’t visited your website in a while. Previous customers can be brought back as “fresh” leads, so use this to your advantage by creating solid email marketing campaigns specifically for those you know. Create a list of all your past customers, and then categorize that list down further if possible to create a few very personalized email marketing messages.

Get accurate and reliable information of your prospects with database profiling services.

Internet

As more consumers go to social media for customer service or to poll friends and family for advice on upcoming purchases, it’s no surprise the channel becomes an increasingly important source for marketers to track. What’s a little surprising is that it placed just number three on the list, but that’s beside the point.

Related: Why B2B Social Media Marketing Still Deserves Attention

First, make sure you have a website that’s user-friendly, catchy, and comprehensive. Your website houses valuable persona-focused content, contact information, product and solution information, and more. It’s also likely the hub that social, advertising, event, email and other tactics drive traffic to. Condition leads to go to your website for solutions and relevant information, and make sure your website is set up to collect valuable lead insights.

Second, take full advantage of your blogs. Blogging efforts optimize your website for new visitors and is an effective way in nurturing existing leads. Ask your social community a question or poll them to see what they think about a particular subject. Find common problems people may have related to your industry and show that you have the solution on your blog. This will help you improve your credibility and hopefully get people interested enough to take the next step and talk with you about what you can do for them.

You can use social media as a way to promote as well, and create lead generation forms to include on your social accounts.

Introducing: The Ultimate Lead Generation Kit To Jump start your Business! — Introducing: **The Ultimate Lead Generation Kit To Jump start your Business!**

Events

It’s one thing to be present on the internet and active in social media. It’s another thing to be physically present during big events and present your brand or product as something tangible and relatable to prospects. Events are an investment for brands at all stages of the marketing funnel—from awareness with new prospects, through the loyalty and retention of existing customers and clients. Events are perfect opportunities to merge the online and offline experience. Generate meetings and hype event excitement with an online campaign to start measuring lead activity. Hey, if you can get your loyal customers to testify during the event, so much the better.

Event marketing tips to ponder:

Four Important Tips to Push Attendances
3 Cost Effective Ways of Using Content in Events Marketing and Driving Relationship

Others

This has always been an enigma and a cause of speculation in any kind of survey result because no one can pinpoint it’s exact components. For some, it’s an excuse to be subjective – you can include your personal favorites there. Like these two I included below.

Strategic Partnerships

I have a bias on companies that take advantage of strategic alliances with parallel companies. Think about a wedding dress couturier partnering with a flower shop; or a sports equipment shop teaming-up with a chain of fitness clubs. It’s always a win-win situation whichever way you look. So look for a company that you can benefit from (make sure it can get something from you, too, or else it wouldn’t work) and start talking about the possibilities of expanding your prospects base. If you’re lucky, you can even share some industry secrets.

Cold Calling

I hate to admit it, but even in this era where social media is threatening to takeover, good old cold calling still carries some weight. It is no secret that the basics of cold calling are very sound. You get to know the actual potential of the customer when you visit his office, and sometimes, depending upon your company’s product and brand, the customer might even convert immediately. This is when you literally grab the bull by the horns. Sounds tough, but if you are out of ideas for sources of prospects, then you better review your script and start with cold calling. Trust me, you will find prospective customers which cannot be found by way of other methods.

Check out: 5 Seconds to 5 Minutes Rule in Calling Generated over 40% of Increase in Sales

Communicate Well And Start Generating Qualified B2B Leads

March 19, 2013/in Lead Generation /by Judy Caroll

One of the nice things about our current business environment are the availability of ready information, both on the customer and the provider sides. With the explosion of social media and other information sites, information is right at your fingertips. While this can be a great help for your lead generation campaign, this can also act as a double-edged sword. Too much information can turn away potential B2B leads, but too little can also cause them to look for other sources. How will you achieve your B2B appointment setting aims, then? The key here would be context. You have to properly set up the expectations of your prospects.

Using shock tactics can be a good idea, but you must remember to keep things under control. By no means should you employ tactics that might offend them, put a stain on your image, or ruin your credibility. There are many ways to get the attention of your prospects. For example, you can use B2B telemarketing services. This can help you identify potential sales leads and help you be more effective in reaching out to them. Still, the main point here would be your communication skills. You need to know what to say, when to say it, and for whom your message is for. That will be the most crucial point that you should consider when planning your lead generation campaign.

It is all about you and your message. So, if you want to be effective in your B2B lead generation efforts, you might want to take a look at your sales pitch.

Winning B2B Leads Relationship: The Industry Movers

February 7, 2013/in Growth Hacking /by Vivien Reyes

When you generate B2B leads, you are not doing it alone. Everything you do affects everyone around you. What you say, what you do, what you look for, it influences the actions of others as well. Lead generation is not a lonesome activity. In fact, if you know just who you need to work with, finding and qualifying more sales leads is even more involved and rewarding. But just who should you be working with then? What are their qualities that makes them ideal to your campaign? Will they be able to give you good results?

One key relationship that you should invest in would towards what we as the ‘industry movers’. They are the people who are known and respected in their respective industries. What they say or do is closely heeded by their followers. These are the people who command the highest respect, since they are the masters of their industry, and may perhaps know more about it than you will ever learn. If you want to increase your presence in the market, you should gain the attention of these influencers. Provide them with inside information that you do not readily share with others. Giving them valuable insights about your company will provide them topics that they can share with others. This will increase your visibility, as well as make your telemarketing campaign easier to execute.

Working with industry movers are an important investment in your appointment setting plans. Once you get their attention, you can be sure to garner the attention of business prospects as well.

Make Your Lead Generation Campaign Flu-Free

January 25, 2013/in Lead Generation /by Judy Caroll

This is the time of the year that would most certainly bring worries for many business owners (correction, worries for everyone). It is inevitable, and everyone is needed to handle it – the flu season. And this can have a negative impact on your lead generation campaign. If the situation becomes worst (where key appointment setting personnel becomes absent due to sickness), then you really will have a hard time to generate the needed sales leads in your campaign. You will need a contingency plan in place. Considering the various methods that you need can employ, which ones are the most important? You will find these below:

Plan specific employee roles – to prepare your company during the flu season, you need to come up with a plan that includes the specific roles of each employee. Study your critical operations (like those in telemarketing), find out the people necessary in those parts, and discuss with them what plans to make in the event some calls in sick.
Conduct a flu awareness campaign – nothing beats an aggressive information drive. Not that your employees are anywhere dense in head, but a little reminder about sneezing and cough etiquette can go a long way in preventing the spread of flu in your workplace. This is also a good time to inform everyone about medical services and, if available, flu vaccination to prevent flu infection.
Invest in more technology – the nice thing about technology in the work place is how it can contribute to overall B2B leads productivity of everyone (without the requisite close physical contact with each other). If this is possible in your office, have your employees work from their homes. Working remotely from their homes is also a contingency plan that extends beyond that of the flu season. It can provide you and your people added flexibility on how they go about their work. Just make sure that you have the equipment for this arrangement.
Test your systems – this is related to point number three. You need to ensure that the communication and work tools installed in your employees’ homes are in good working condition. Conduct a test run of your system and see if there are any bugs that you need to take care of. Try picking a date, and then send at least a quarter of your employees home to use the system. See if they connect with your production floor.

Of course, this arrangement will work perfectly for companies that does not handle that much sensitive data. This is a different story if you handle data processing and retrieval tasks. In cases like these, you really have to keep your personnel reporting to the office. Still, as long as you keep everything clean (and remind your people to wash their hands after using the washroom), then you can still prevent the spread of the flu. It may border on the obsessive, but a little cautiousness can be a great help in maintaining the health of your company. In this way, your lead generation campaign can be flu-free.

21 Location-Based Marketing Strategies To Improve Lead Generation

July 12, 2012/in Lead Generation /by Judy Caroll

As the competition for b2b leads and sales leads becomes more fierce, you will need more capable weapons to help your business remain competitive. As discussed in the previous posts, location-based marketing is one of the rising stars among these marketing strategies.

There are so many things you can do to make location-based marketing an effective lead ge n eration tool. So if you want to test the waters and get a feel of whether this marketing strategy is the best for you, here are 21 methods on how you can do better local marketing to get those much needed leads.

1. Encourage check-ins whenever you sponsor conventions, seminars, trade shows, and other events.

2. Use various analytics apps to measure your engagement with visitors to your establishment.

3. Offer incentives for people who check in at your place.

4. Use location-specific tags for your blog posts such as the name of your state, city, or town.

5. Spread awareness by creating real badges that your sales and business leads can wear or carry as a sign that they’ve checked in at your place.

6. Offer discount coupons for those who achieve a certain number of check-ins.

7. Submit your complete contact info on online directories for all search engines so that you are more visible.

8. Remember the 7 F’s (fun, fame, friends, flirt, fancying, following & freebies) when trying to improve engagement with your business location.

9. Use mobile marketing in conjunction with location-based offers.

10. Partner with relevant third-party establishments that your business leads frequent and promote your products there.

11. Make your company or business website mobile-friendly.

12. When telemarketing, check to see if location-specific products, services or promotions help increase interest and sales rate.

13. Utilize location-specific keywords on pay-per-click campaigns for businesses in the repair, consultation, food service, and similar industries.

14. Monitor tweets and reviews or tips sent from or about your business location.

15.Use SEO to optimize your website and blogs by adding specific locations to meta tags and meta titles.

16. Don’t just wait for your clients to drop tips at your place, encourage your employees to give tips for your business prospects and sales leads.

17. Host location-based games at your place such as sharing the best photo taken at your office or who can hold the mayor title for the longest duration.

18. To further increase your visibility, connect to popular spots and venues in the city by mentioning these in your blog posts and in the directions on how to get to your office.

19. Get yourself and your team to master at least one location-based app such as Foursquare, Yelp, Gowalla, etc.

20. Reward the client who achieves the “Mayor” badge for your business location with a special discount or even a special feature blog post.

21. Acknowledge your Twitter, Facebook and other social media evangelists who share their check-ins to their friends on other social networks.