Callbox provided a team of impressive support people that worked with us on a routine basis.
Callbox was able to schedule 3-5 demos for the client weekly, which was great metrics in their respective industry. The team's management is supportive.
Opportunity / Challenge
For what projects/services did your company hire Callbox?
We hired Callbox to provide telesales services.
What were your goals for this project?
The expectation was to launch telesales campaigns to schedule web sales demos for our sales executives.
Solution
How did you select Callbox?
We evaluated a number of outsourced telesales providers. Callbox was one of them recommended by an industry peer. Its pricing structure seems to make the most sense.
Describe the project in detail
Callbox provided telesales reps for my company to interview and select. It also provided management services and reports to help us monitor sales rep’s productivities. It also provided sales leads and email marketing campaigns.
What was the team composition?
Two telesales reps One sales coordinator (included) One account manager (included)
Results and Feedback
Can you share any outcomes from the project that demonstrate progress or success?
The sales reps were able to schedule 3-5 sales demos per week, which was pretty good for our industry.
How effective was the workflow between your team and theirs?
It has been a continuous improvement in our workflow, which took us a couple of months to fully sync. Callbox’s account management team was quite supportive.
What did you find most impressive about this company?
Callbox provided a team of impressive support people that worked with us on a routine basis. We were very involved in the sales rep selecting process.
Are there any areas for improvement?
As a client, we still need to be responsible for sales training to the reps to speed. The email campaigns can also be improved.
