Irah Caryl Sitoy

I stand as a beacon of strength and independence, wearing multiple hats as a young mother and the family breadwinner. My journey has shaped me into a Client Success Manager at Callbox APAC, a role where my detail-oriented and success-driven attitude flourishes, laying pathways for further growth and accomplishment.

Insights

Success isn’t just about delivering what you can bring to the table; it is about building genuine relationships, understanding your clients’ needs, and being a proactive problem solver. By focusing on these core principles, I consistently help clients achieve their goals and drive mutual success.

Experience

Production Manager

Ensured efficient and high-quality production processes in a leadership role, delivering optimal operational outcomes.

Operations Team Leader

Lead the operations team to efficiency and productivity, ensuring team goals and organizational objectives are met.

Subject Matter Expert

Leveraged specialized knowledge to contribute significantly to organizational goals and client satisfaction.

Fun Facts

4’11 in height but with a 6′ attitude

Expertise and Skills

• Effective Client Relationship Management
• Proficient Problem-Solving
• Enhanced Communication Skills
• Advanced Data Analysis
• Skilled in Negotiation and Conflict Resolution
• Efficient Campaign/Project Management
• Exceptional Time Management
• Comprehensive Industry Knowledge
• Expertise in Upselling and Cross-Selling
• Adaptability
• Commitment to Continuous Learning
• Customer-Centric Mindset Approach

Notable Achievements

• APAC Star Client Success Manager – Q2 2023
• 2023 Callbox Leadership Award
• Top 2 APAC Star Client Success Manager – Q1 2023
• APAC Star Team – Q2 2023
• APAC Star Team – Q1 2023
• Star CSM Runner Up – February 2023
• Rookie Rockstar Award – October 2022