Cyren Laurente

I’m Cyren, the Senior Client Success and Operations Manager for Callbox Asia Pacific, ensuring the delivery of premium AI-powered Lead Management Strategies and solutions. My role centers around campaign growth and enhancing the overall client experience, guaranteeing consistent client success and satisfaction.

Experience

Senior Client Success and Operations Manager

In my current role, I oversee both client success and operations, ensuring optimal performance, client satisfaction, and smooth operational flow within the organization.

Client Success Manager

Ensured client satisfaction and success through effective management and coordination, contributing to long-lasting professional relationships.

Marketing Team Leader

As a Marketing Team Leader, I directed a team of marketers to strategize and execute effective marketing initiatives, contributing to organizational growth and brand visibility.

Production Manager

Managed production processes ensuring timely and efficient output, contributing to overall organizational efficiency and productivity.

Sales Development Representative

As an SDR, I generated leads and initiated client relationships, laying the groundwork for sustained business growth and development.

Expertise and Skills

• Expert in Client Engagement, Relationship Building, and Retention
• Competent in Problem-Solving and Decision-Making
• In-depth Knowledge of Marketing Principles and Strategies
• Technical Abilities and Comprehensive Knowledge of Technical Tools and Systems

Notable Achievements

• Annual Star Team 2018
• Star Client Success Manager 2019
• Star Client Success Manager Runner up 2020- 2021