Cyren Laurente
Senior Client Success Manager and Operations Manager
As a woman who finds joy in seeing life from different perspectives, Cyren often travels to see new places and cultures. This 2023, her ultimate goal is to learn Spanish.
I’m Cyren, the Senior Client Success and Operations Manager for Callbox Asia Pacific, ensuring the delivery of premium AI-powered Lead Management Strategies and solutions. My role centers around campaign growth and enhancing the overall client experience, guaranteeing consistent client success and satisfaction.
Experience
Senior Client Success and Operations Manager
In my current role, I oversee both client success and operations, ensuring optimal performance, client satisfaction, and smooth operational flow within the organization.
Client Success Manager
Ensured client satisfaction and success through effective management and coordination, contributing to long-lasting professional relationships.
Marketing Team Leader
As a Marketing Team Leader, I directed a team of marketers to strategize and execute effective marketing initiatives, contributing to organizational growth and brand visibility.
Production Manager
Managed production processes ensuring timely and efficient output, contributing to overall organizational efficiency and productivity.
Sales Development Representative
As an SDR, I generated leads and initiated client relationships, laying the groundwork for sustained business growth and development.
Expertise and Skills
- Expert in Client Engagement, Relationship Building, and Retention
- Competent in Problem-Solving and Decision-Making
- In-depth Knowledge of Marketing Principles and Strategies
- Technical Abilities and Comprehensive Knowledge of Technical Tools and Systems
Notable Achievements
- Annual Star Team 2018
- Star Client Success Manager 2019
- Star Client Success Manager Runner up 2020- 2021
Book a meeting with Cyren
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