Opportunity & Challenge
Projects & Services
We wanted to get back into the new account marketplace and establish a brand.
Results & Feedback
Outcomes
With Callbox, we wanted to achieve two or three appointments per week, which is what we were aiming for. We filled up our sales pipeline with that. We were pleased with the amount of prospects that were coming to us. Callbox did their job as far as getting us qualified prospects.
Most Impressive
The most impressive thing to me is how they got me on the phone. That’s what originally generated interest in me. Callbox has a desire to satisfy their customers’ needs. They were always there to do all they could do and to address whatever requirements we needed.
Workflow
They were very good. Melisa was excellent. They did special reports for us which included the information we requested from them. If there were ever any issues they were extremely supportive. Callbox did everything they could to support us.
Areas for Improvement
There was a small issue with one of their reporting systems that made it a little bit tougher for me to get information.
Full Review
Callbox has a desire to satisfy their customers’ needs.
Feedback Summary
Internal stakeholders are pleased with Callbox’s work, which resulted in the number of qualified leads they targeted at the beginning of the engagement. Along the way, the team was attentive, professional, and well organized, making for a smooth and successful partnership.
Project Summary
Callbox provided call services to an emergency department software company. The team reached out to specified names using a prepared script in order to secure new accounts.