Opportunity & Challenge
Goals
Our goal was to increase the amount of outbound leads coming into the business and cover off one segment of the overall ‘marketing pie’ that we couldn’t and didn’t want to do ourselves. We were looking for a positive ROI that we could build on over time as we formed relationships with interested prospects that Callbox was able to present us with.
Projects & Services
We hired Callbox to be our overseas-based outbound lead generation partners, reaching out to potential clients whom we would otherwise never have the time or resource to reach out to ourselves.
Results & Feedback
Outcomes
Over the course of the four years, we have been running campaigns with Callbox our ROI has steadily increased and in addition to the more immediate sales we have been able to build a significant base of interested prospects that are now resulting in a steady flow of business as we continue to build connection and trust.
Most Impressive
I’m most impressed by Callbox’s professionalism and quality systems. The team members are also very friendly and responsive to any questions or concerns that I may have.
Workflow
The workflow between ourselves and Callbox is simple and seamless. They always provide comprehensive and accurate information on leads which is all that we really want.
Areas for Improvement
Cold calling is a tough job and I have the greatest respect for those that can do it. Accents can be a challenge so I think Callbox needs to consider carefully using any callers that have a significant accent.
Full Review
They always provide comprehensive and accurate information on leads, which is all that we really want.
Feedback Summary
The company’s ROI increased, thanks to Callbox’s involvement. They achieved more sales and increased the size of their client base. The team worked with the firm smoothly and seamlessly, providing accurate and detailed reports on leads. They were also professional and highly responsive.
Project Summary
Callbox provided outbound lead generation services for a video marketing company, helping them reach out to potential clients. The goal was to improve the firm’s ROI and develop relationships with clients.