Opportunity & Challenge
Goals
Lead Generation
Projects & Services
Outbound telemarketing services with email and LinkedIn contacts.
Results & Feedback
Outcomes
In 2020 we had inventory issues and were unable to follow up with the new contacts. We have begun that follow up this month. The leads have all been qualified and interested in our follow up. The cost savings from outside reps and managers has been terrific. In the medical sales area, I believe the days of in-person calling on hospitals and surgery centers to be limited. A virtual team will be in the forefront.
Most Impressive
Quality of the communications and the sincere desire on their part to help make ARC profitable.
Workflow
They have an excellent workflow.
Areas for Improvement
The number of leads from LinkedIn could be added to the email and phone leads we are receiving.
Full Review
They have an excellent workflow.
Project Summary
Callbox provides call center services to a medical device company in order to enhance their lead generation efforts. The team reaches out to potential customers and sets up Zoom meetings with the client’s reps.
Feedback Summary
While the work is ongoing, Callbox has been able to improve the follow-up system of the company to their leads. They provide a cost-effective and high-quality service. Communicative and helpful, they work towards making the company profitable.