Opportunity & Challenge
Goals
Our goals were to fill our business development executive’s calendar with appointments with qualified prospects.
Projects & Services
We hired Callbox to help us with B2B lead generation, appointment setting and initial contact with new prospects.
Results & Feedback
Outcomes
Overall Callbox has proven themselves as a worthy partner for DV8. They have been very successful in achieving their goals and we are very happy with the service they provide. We will continue to use Callbox as we grow in the future.
Most Impressive
I found their level of professionalism and dedication to our efforts the most impressive. They have always been very flexible with us and have made a lot of effort to understand our business model, USP, and goals. Their processes are well documents and managed. I always know what to expect with Callbox.
Workflow
The workflow between us has been very smooth. From inception, the process was discussed and defined very clearly between our two companies and we have been following that process ever since. Every now and then, we have to tweak the process to garner more efficiencies, and each time the process becomes more effective.
Areas for Improvement
As with any business relationship, there are always areas where both parties can improve their processes. At the moment there isn’t anything in particular that I can share about what more Callbox can do. I feel that they are doing everything we are paying them to do.
Full Review
I found their level of professionalism and dedication to our efforts the most impressive.
Feedback Summary
Callbox was successful in achieving all the goals they set out to do at the beginning of the partnership and the company is happy with the performance. The project’s overall process was smooth and flexible from start to finish. The team does everything the company asks them to do.
Project Summary
An IT services company partnered with Callbox to take charge of their B2B lead generation, appointment setting, and initial contact with new prospects.