Opportunity & Challenge
Goals
To identify 10-20 appointments per month and to convert these appointments into ongoing opportunities and close a percentage of these opportunities.
Projects & Services
To identify prospects who have understaffed IT services and need to run IT Best Practices and add complimentary IT resources at a fraction of the cost of additional IT staffing.
Results & Feedback
Outcomes
Given that these are longer sales cycles we continue to wait for our initial closed deal. The appointments have been consistently of very good quality. The process has become very refined so that we have gradually had fewer and fewer “no shows”.
I continue to be in contact with the majority of leads uncovered throughout this process. I have submitted a number of proposals and anticipate that in the next 4-8 weeks we will have closed business. Those closings will be the initial ROI that we are seeking.
Most Impressive
They over exceeded expectations in the delivery of committed qualified leads during the initial period and have been very consistent throughout this process.
Workflow
Workflow has been very positive. They are responsive and act as though they are an extended part of our company which is exactly the model we convey in our business to our clients.
Areas for Improvement
I always think it is valuable to get to meet all the members of the team you are working with. I believe it makes for better relationships even if they are virtual meetings.
There are members of the team we have never been introduced to. I also think the quality is very team dependent and that we have had been paired with a very competent and committed Team Leader and Campaign Manager.
Full Review
They are responsive and act as though they are an extended part of our company.
Feedback Summary
Callbox has been consistently providing premium quality appointments through a refined procedure. The team has brought in multiple leads so far while keeping the workflow in a positive state. Their competence and dedication to the project exceed the expectations of their partner.
Project Summary
Callbox is the partner of a managed IT services provider in scheduling appointments with prospective clients. The goal of the project is to schedule up to 20 appointments monthly and close a percentage of them.