Carmi Lañada

Carmi is a seasoned North America Client Services Manager in Callbox whose 11-year experience in managing IT campaigns has earned her all the knowledge and skills needed to deliver quality lead generation service for various IT lines of business such as Security Solutions, Data Management, and Automation, to name a few.

As a goal-driven and creative professional, my focus is razor-sharp on devising innovative solutions for clients and teams alike. I thrive on overcoming challenges, ensuring that strategic thinking and creativity lead the pathway to positive and impactful outcomes.

Insights

Success isn’t just about delivering what you can bring to the table; it is about building genuine relationships, understanding your clients’ needs, and being a proactive problem solver. By focusing on these core principles, I consistently help clients achieve their goals and drive mutual success.

Experience

Global Director of Client Services

Bringing over 14 years of experience in B2B Sales, Marketing, and Client Services to oversee global client services operations, working on diverse industry campaigns.

Skills

• Experienced in Managing Long-Term Niche Campaigns
• Specialized in Handling Technology Accounts
• Mentorship for Customer Success Managers
• Emphasizes Forward Thinking and Proactive Planning

Feats

• Closed the first ever annual contract for Callbox and booked multiple seats for it
• Previously as a CSM, consistently one of the top revenue generators
• Worked on and expanded key accounts such as Telefonica, OTT Hydromet, SecurEnds, E Source, G2 Web Services LLC/Verisk