Carmi Lañada

Carmi is currently at the helm of Callbox’s Sales and Client Services operations across North America and LATAM, overseeing strategy, execution, and performance across both functions. With a strong foundation in client services—built over more than a decade of managing high-value IT and B2B campaigns—she brings a deep understanding of what drives long-term client success and sales alignment.

In her current role, she leads cross-functional teams, streamlines operations, and ensures that both sales and service efforts are strategically connected to deliver real, measurable outcomes for clients. Carmi is known for her ability to balance strategic oversight with on-the-ground leadership—guiding teams, mentoring managers, and continuously improving how Callbox supports its clients and drives growth in key markets.

Insights

Success goes beyond delivering results—it’s about building trust, understanding what truly matters to your clients, and anticipating challenges before they arise. By leading with empathy and strategy, I help clients unlock value in every engagement, ensuring outcomes that serve both their immediate goals and long-term growth.

Experience

Global Director of Client Services

Brings extensive experience in B2B sales, marketing, and client success, with a proven track record of leading global client services operations. Oversees strategy and execution across diverse, high-impact campaigns in industries including technology, energy, finance, and enterprise services.