client review

Callbox has a desire to satisfy their customers’ needs.

Carl Schneider Avatar
Carl Schneider
Former VP of Sales
campaign
Sales BPO
client industry
Medical Supply Seller
project summary
Callbox provided call services to an emergency department software company. The team reached out to specified names using a prepared script in order to secure new accounts.

Opportunity / Challenge

For what projects/services did your company hire Callbox?

We wanted to get back into the new account marketplace and establish a brand.

What were your goals for this project?

Solution

How did you select Callbox?

I received a call from them in 2014, and while I didn’t have the opportunity to work with them for awhile after that, I’d always thought of them. I figured if they were able to get me on the phone, they’d certainly be able to get the prospects.

Describe the project in detail

At the start of the engagement, I gave Callbox a list of names to call and the script, and they would reach out to the contacts. Usually, those contacts were people in the managerial level of emergency departments in hospitals.

What was the team composition?

Melissa was our account manager, and there were at least one or two other people involved.

Results and Feedback

Can you share any outcomes from the project that demonstrate progress or success?

With Callbox, we wanted to achieve two or three appointments per week, which is what we were aiming for. We filled up our sales pipeline with that. We were pleased with the amount of prospects that were coming to us. Callbox did their job as far as getting us qualified prospects.

How effective was the workflow between your team and theirs?

They were very good. Melisa was excellent. They did special reports for us which included the information we requested from them. If there were ever any issues they were extremely supportive. Callbox did everything they could to support us.

What did you find most impressive about this company?

The most impressive thing to me is how they got me on the phone. That’s what originally generated interest in me. Callbox has a desire to satisfy their customers’ needs. They were always there to do all they could do and to address whatever requirements we needed.

Are there any areas for improvement?

There was a small issue with one of their reporting systems that made it a little bit tougher for me to get information.