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Case Study

L.A. Physician Streamlines Back Office Ops in Ongoing 11-Year Partnership with Callbox

Client

  • Healthcare, Medical
  • Los Angeles, CA
  • HQ: Los Angeles, CA

Target Market

  • N/A
  • N/A
  • N/A
5x
Productivity
+50%
Response Rates
-20%
Cost Savings
  • Assigned a dedicated virtual assistant to handle back office and admin tasks for a Los Angeles-based medical practice
  • Ensured high degree of fit in terms of relevant skills, proficiency in medical back office tools, and continuous availability
  • Contributed to process improvement and quality of patient care throughout the ongoing long-term outsourcing partnership

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