Mae Ann Mencede

Introduction

“As an Operations Manager, I oversee daily campaign operations, ensuring everything runs smoothly from strategy to execution. I work closely with the client success managers to deliver high-performing lead generation programs that align with client goals and drive measurable results.

I’m driven by a hunger for continuous learning and a personal mission to always compete with the best version of myself, striving to be better today than I was yesterday. Whether it’s optimizing processes, empowering teams, or turning challenges into growth opportunities, I lead with curiosity, discipline, and a commitment to excellence.”

Experience

Started my journey at Callbox 11 years ago as a Sales Development Representative. After four years, I was promoted to Quality Analyst, followed by another step up as Production Manager three years later. I then advanced to Senior Production Manager, and eventually took on my current role as Operations Manager.

Expertise and Skills

1. Quality Assurance – Skilled in lead quality assurance, with proven ability to validate data accuracy, assess lead intent, and uphold strict quality standards to ensure all submitted leads meet client expectations.
2. Project & Campaign Management – Experienced in planning, launching, and optimizing multi-channel campaigns.
3. Team Leadership & Coaching – Skilled at leading cross-functional teams, mentoring staff, and driving performance.
4. Client Relationship Management – Adept at maintaining strong client partnerships and ensuring customer satisfaction.
5. Operations Management – Proven ability to oversee day-to-day operations, manage resources efficiently, and ensure process excellence.

Fun Facts

I’m a big fan of the outdoors-hiking and free diving are my go-to adventures. When I’m not exploring nature, you’ll find me binge-watching movies and series. I’m an anime lover at heart, with a soft spot for psychological thrillers and feel-good romcoms.