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Callbox - Glossary - G

G

Gate. See Agent Group.

Gateway. A server dedicated to providing access to a network.

Grade of Service. The probability that a call will not be connected to a system because all trunks are busy. Grade of service is often expressed as "p.01" meaning 1% of calls will be "blocked." Sometimes, grade of service is used interchangeably with service level, but the two terms have different meanings. See Service Level.

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