TELECOMMUNICATIONS

Faced with constant challenges from the economy, competitors, regulators and customers who demand new service offerings and personalized customer care, leading telecommunications providers are re-evaluating their customer support strategies.

At Callbox, we work with you to develop customer, workforce and technology strategies aligned with your overall business objectives. We enable local, long distance and wireless providers and telecommunications equipment manufacturers worldwide to meet business challenges and grow their customer base through a broad range of cost-effective, customer-focused programs, covering everything from campaign management and welcome calls to complex tech support.

Our integrated customer interaction solutions will help your company increase revenues by consolidating marketing and sales efforts and improving customer loyalty and demand by providing consistent high level service, and reducing costs and operational efficiency.

We can market these products and services:

• Voice Over IP (VOIP) solutions and equipment
• Interactive Voice Response (IVR)
• IP phone systems
• High speed internet
• Web Hosting
• Broadband wireless
• Mobile, data and internet services

Our services include:

• Lead generation
• Company profiling
• Data management
• Tech support
• Welcome calls
• Sending prospects information
• Following up prospects from mailings or conventions to set appointments

CASE STUDY: Callbox: Opening Communication Lines

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