VIRTUAL ASSISTANT

To manage business effectively, you need someone to make and answer calls for you, take messages, book your events and conferences, make your travel reservations, schedule your appointments, remind you of important events, or even make sure that your children gets picked up from school on time or arrange to send your wife flowers on your anniversary even when you’re a continent away!

ORDER TAKING

We help maximize your customer relationships to turn them into a profitable competitive advantage. We know how important it is to handle each interaction with your customers. Customers calling in to make their orders require fast, friendly response. Callbox live Order Taking services are designed to answer that requirement. Our Customer Service Representatives deliver utmost care in servicing your order-taking and fulfillment needs from the very first contact. Through focus on quality service and personal rapport, Callbox converts more callers into buyers.

TRAVEL BOOKING AND RESERVATIONS

Our smart, friendly, well-trained Callbox agents are available 24 hours a day, 7 days a week to assist your customers in booking their reservations. Our technical capabilities and call center solutions allow us to simplify the process of online accommodation reservations and further enhance customer relationship. Callbox can assist in: hotel and flight accommodations, cruise and vacation packages, airport parking reservations and car rentals.

EVENT AND CONFERENCE REGISTRATION

Let us take care of your attendees when they register online. We provide live operator registration so you can trust that your customers are assisted by a friendly voice from Callbox. Along with the convenience of having someone take care of your registrants, we can also provide you with online access to your registration data.

CATALOG REQUESTS

Our catalog request system can make the difference in retaining your valuable customers as Callbox’s friendly agents adeptly fulfill catalog requests. Our agents are able to link directly to your company’s website, or to a website we have custom designed to fit your needs both for phone orders and for Internet orders. We diligently study your website to offer any information your customer may request, and provide valuable feedback from our ongoing experience fulfilling your orders.

CUSTOMER SERVICE

Callbox takes pride in providing exceptional customer service and support. Our customer care solutions are molded from a thorough understanding of each client’s business and corporate culture. Our knowledge and commitment lets us deliver efficient customer service and support that becomes an integral extension of your business. With our highly-trained Customer Service Representatives, you can present a warm and intelligent voice to your customers.

TECHNICAL SUPPORT

Callbox uses the latest technology to better manage the transition of processes, to operate processes more efficiently and to replace or redesign them to enhance productivity. The goal of our technical support teams is to provide assistance to customers experiencing technical difficulties and increase the use of, comfort with, and enthusiasm for your products and services. We deliver state-of-the-art Level 1 and 2 technical support by integrating multi-channel care (phone, internet-phone, instant messaging, webchat, email) with modern online CRM technology.

 

Call or email us now for more information. Or make an online service inquiry now.