Live Chat©
Walk your customers through your website.
The ability to chat with a live person through a website is a standout feature. Having such a feature on your website, especially when a competitor doesn't, may be the crucial selling point that compels a potential customer to choose you over a competitor.
How it works:
- The service is set up by pasting a short snippet of HTML into the web page source code.
- This code causes a "Live Chat Request" button to appear when the page is loaded. The code also notifies you, through the hosted chat server, that you have a visitor at your site.
- If a customer wants to initiate a chat, he or she clicks on the button on your website.
- A private chat window opens up, and your operator and visitor communicate with each other real-time via text messaging.
- When the operator console is disabled or not running, the live chat button indicates that you are not currently online, but that a message can be left for you.
Major benefits of Live Chat:
- Live support chat gives your customers answers to their questions on the spot in real-time, which increases customers' satisfaction level.
- Live chat fosters confidence in customers. If clients see a live chat button on your site, they will feel reassured that they will have easy access to a live person, even after the sale had been made.
- Live chat eliminates the need to maintain an expensive toll-free customer support number. Fewer sales and support representatives are needed, since their time is used more efficiently.
- The chat system allows representatives to send prewritten responses to frequently asked questions and direct the customer's browser to pages containing requested information.
Contact us to install these customer service tools in your website today.
