It’s not enough to have the best business plans and excellent sales and marketing strategies for business development. They should be coupled with the right tools.

At Callbox, we’ve developed the right tools in order to manage your campaigns effectively. The Callbox Service Delivery Systems© – PipelineCRM©, MagiCall©, CallCollector©, HotConnect© and iQueue© Callback System are designed to support campaign processes and customer service management, enabling businesses to improve performance delivery. These proprietary tools are designed to address various business needs such as real time delivery of business opportunities or concerns including low call volume, slow contact speed, overloading of calls or poor website traffic.

PipelineCRM©
PipelineCRM© is our multi-channel web-based CRM tool that integrates callcenter power, enabling managers and sales professionals to streamline business development. [More]

iQueue© Callback System
Little or no hold time for the caller. No need to schedule additional agents during peak times or during an inbound call surge. Reduce the number of potential contact/sales lost during inbound call surges. [More]

HotConnect©
Seize the opportunity to talk to your website visitor while he’s touring your site. Convert a web visit to a phone call with a single click. Connect with your customer via the HotConnect button!  [More]

CallCollector©
The CallCollector© is a cost efficient and convenient way to perform callback campaigns, effectively employed in two different scenarios: Irregular Spikes in Inbound Traffic and Low Call Volume.[More]

MagiCall©
Instant connection. No dialing. MagiCall© is a web browser plugin that dials your ordinary phone. Highlight the phone number and click – your phone rings! When you pick it up, you hear the selected number ringing. [More]

Our in-house technical and programming support teams constantly monitor, enhance, evaluate and upgrade these systems to ensure maximum efficiency. To employ and integrate any of these service delivery systems into your own business, call, email or HotConnect now!