Sometimes the most cost effective way of reaching your audience with the information they request is by calling them back.

The CallCollector© makes this easy. The CallCollector© is a cost efficient and convenient way to perform callback campaigns.

This proprietary tool is usually employed in two different scenarios:

Irregular Spikes in Inbound Traffic

Waves of inbound calls may be predictable, such as those generated by a scheduled TV advertisement.  Or they may be a surprise generated by fortuitous mention, coverage or placement in the media. If you constantly keep a staff of 10 agents to cover your inbound calls, how can you afford to staff up to 50 for just 2 hours work?  But if these calls are high conversion orders for a product or service, how can you afford not to add the coverage?

Now there is a better way. The CallCollector© can handle all the overload calls, even extremely large call volumes. Every caller that can't be taken immediately has their name and number appended to the Callback List. They are politely informed that their call will be returned, for example, within 60 min. It's convenient for the caller because

• they don't have to wait on hold
• they don't have to do a thing - their number and name is automatically recorded from their caller ID information. (If they don't have callerID info, their call is simply routed directly to a dedicated agent.)

The CallCollector© Callback List is accessible right from your dedicated portal 24/7, updated up to the minute. This means that you can see how fast the calls are coming, you can do the callbacks yourself, or you can leave it to our agents. Either way, the result of each callback is tracked and recorded so that all parties working on the callbacks will be confident that they are not calling the same target twice. Callbacks can be paused or resumed at your will. The CallCollector© Callback List is yours.

Low Volume CallCollector©

The CallCollector© is also the right tool when the calls coming in are so few, or so irregular and unpredictable, that hiring someone to wait for calls is impractical. The CallCollector© saves time and money by gathering the contact information for you so you, your agents, Callbox agents, or all three, can make the callbacks to answer inquiries or take orders at any time. As above, the Callback List is available 24/7 on-line. You can also elect to get an email each time a new callback request arrives.

The CallCollector© can also be combined with other Callbox cutting-edge features such as iQueue©, MagiCall© and HotConnect©.